Register your prepaid Heyah number

The duty to register prepaid numbers introduced on 25 July 2016 results from the Act on Anti-terrorist Operations and requires prepaid number users to provide their personal data to the operator.

Already a prepaid Heyah customer?

We're happy you're with us! To continue enjoying our services you need to register your prepaid number by 1 February 2017.

After 1st February 2017 all non-registered prepaid numbers will be blocked and you will not be able to make/receive any calls or send/receive any messages or use data if you do not register your number.

Purchased a new Heyah prepaid starter?

To start using our services you need to register your number and activate the starter by making a connection.

Prepaid number registration is easy

What you need to register your prepaid number

To register a starter you've just purchased, or a previous number, get your phone with the SIM card you want to register and your identity document: your passport, residence card or Polish personal ID card.

After 1st February 2017 to register your number you will need your SIM card number – you can check it by entering the following free code on your phone: *100# and confirm with the connection button.

Where to register your prepaid T-Mobile phone or Internet access?

T-Mobile shop  

Find a T-Mobile shop in your neighbourhood and register your number.

Poczta Polska post office  

Find the nearest post office and register your number. Here is a list of post offices.

RUCH newsagent’s  

RUCH-branded kiosk is also where you can register your number. Find your nearest newsagent’s outlet here

Inmedio, Relay, One Minute newsagent's  

Find your nearest Inmedio, Relay, One Minute newsagent's shop here

Self-service website  

This is the way to do it if you already have a subscription, Mix or prepaid number registered with Heyah.
Log on to My Heyah app or on out website at


1. How can I check if my number is already registered?  

Just enter the following free code on your phone: *100# and confirm with the connection button.

2. What happens if I don't register my number?  

If your number was not active before 25 July 2016 you can't use it without registration.
If your number was already active in our network before 25 July 2016, you need to register it by 1 February 2017 at the latest. If you don't, your SIM card will be deactivated on 2 February 2017.

3. Is my data safe? Who will keep it?  

The data you provide for registration purposes will be kept at T-Mobile. We exercise utmost care to make it safe. The data is also protected by the Personal Data Protection Act and will not be provided to unauthorised persons.

4. Where can I find out more about the registration process?  

Call your Heyah consultant at: 606 606 606 - free for Heyah prepaid customers.